Y PLUS C TEAM WhatsApp

Privacy and enquiry feedback

Y Plus C Team is responsible for business enquiry records and privacy requests. Foundly provides technical maintenance.

This notice covers the Y Plus C Team renovation website and YPC Offline Conversions, its internal enquiry and advertising feedback tool.

Enquiries and WhatsApp

When you continue to WhatsApp, we save your service and property choices, area, notes, timing, entry context, your WhatsApp number and available campaign markers. Private records also contain timestamps, staff follow-up and matching notes, outcomes and sale amounts. We use these for follow-up and outcome review.

Your WhatsApp number is required so our team can reply and match your WhatsApp message to your enquiry. The WhatsApp draft ends with a short enquiry reference and a link that only the Y Plus C team can open, which the team uses to record the outcome. A click ID, IP address, nearby timestamp or service choice does not identify a contact.

You still review and send the WhatsApp draft yourself. WhatsApp does not return your number or delivery confirmation to this website. A record can remain if you close the draft without sending. WhatsApp handles messages under its own policies.

Advertising results

When the Y Plus C team marks an enquiry as a confirmed job, Google Ads may receive the advertising click ID (GCLID) if you arrived from an ad, the outcome time and value, a generated event ID for repeat-event recognition, and your phone number in hashed (one-way encrypted) form. This lets Google match the result to the ad you clicked.

Results are sent through Google Data Manager. Qualified enquiries carry MYR 0. Won jobs carry the recorded amount, if one was recorded. Advertising personalisation is not enabled.

The upload never contains your phone number in readable form, emails, IP addresses, enquiry and location text, or staff notes. Test records are never sent. Google receiving a result does not guarantee that it is attributed to an ad.

Website statistics

Statistics are on by default: Google Analytics counts visits and enquiry steps; Microsoft Clarity records session interactions. You can turn these off under “Privacy & analytics choices”; the website and contact links still work.

Analytics events use limited page/service categories and campaign codes, excluding submitted contact details, enquiry descriptions and location text. When you arrive from a Google ad, the page address recorded in statistics keeps the Google Ads click ID (GCLID) so we can count visits that came from advertising. Form inputs are masked in recordings. Advertising storage is on together with statistics, so Google Ads can recognise visits from its ads. Advertising personalisation stays off. Turning statistics off turns both off on this website. It does not stop private enquiry storage.

Hosting, access and Google connection

Cloudflare hosts the website/private backend and stores enquiry and feedback records. The private R2 bucket and authenticated Admin support staff review. Hosting services may process technical request information to operate and protect the service; this is not used to match WhatsApp contacts automatically.

Google receives eligible advertising feedback when enabled, and statistics when on. Microsoft receives Clarity data when statistics are on. See Google's privacy policy and Microsoft's privacy statement.

The business operator grants Google Data Manager access for submissions and processing checks. When configured, the private backend uses those authorization credentials; they are not included in enquiry uploads. This implementation does not access Gmail. Revoking Google access stops further authorised API access, not existing record storage or Google's received information.

Retention and your requests

Records are retained for follow-up and review. This version has no fixed automatic deletion period. Upload windows and storage limits are not deletion periods.

For access, correction, removal or withdrawal requests, contact yplusct@outlook.com; requests need manual handling. On request, staff can stop pending uploads for your enquiry. This does not automatically remove information Google received. Automatic record deletion and automatic correction of previously sent Google results are not provided.

Your privacy choices

When you continue to WhatsApp, we save your enquiry and available campaign markers in our private follow-up records. You still need to send the message in WhatsApp; opening a draft does not confirm delivery or return your number to this website.

Statistics are on by default, and you can turn them off below. Advertising result sharing is a separate, optional choice in the enquiry form. Only if you select it and sending is enabled may a manually reviewed qualified enquiry or won sale be sent to Google Ads with its GCLID, outcome time, MYR value, event ID and consent state. Phone numbers, emails and enquiry text are not included in this upload. Google result sending is currently on hold. Turning statistics off does not stop private enquiry storage. Read the privacy policy.